They weren’t alone – indeed Enders Analysis found that around half of media groups reported a decline in search traffic over the past year, thanks to AI Overviews impacting website visits.
The need to grasp this opportunity led the PPA to commission a major new report with Enders Analysis.
The purpose of the report was to move beyond anecdote and look “right back to the fundamentals” of people’s behaviour, what they do, what they trust, and what they value. The report found that 77% of users want to know if content has been created by AI, and that “authentic, personal, original” is the most valued attribute of human-generated content (81%).
The report also found that publishers should frame their strategy around four durable customer needs: trust, relevance, utility and community. Vitally, it also suggested that the winning strategies will be those that meet consumers where they are, with formats and services designed for how people actually behave now.
